On Sale Products
Frequently Asked Questions
- Complete the form above or email us at sales@theback9online.com with your design / description and what you are looking to create. PDF files are preferred for logos
- An initial design will be created from your description for you to review. You can make as many changes until you are satisfied to proceed.
- An order link will then be provided to enable you to process your order through our online store, production will take approx 21-25 days with additional shipping time to your location to be added.
Contact us at sales@theback9online.comfor pricing on multiple items for your golf team, golf day, business or event.
How long does it take to deliver my custom order?
Production time from order placement and final artwork approval is 21 - 24 days.
Shipping time will vary depending on your location, typically 5-7 days for headcovers and 24-28 days fro custom golf bags from dispatch. Prior to dispatch we provide images of your custom item/s and tracking number.
Do you ship internationally?
Yes we do.
Freight arrangements are in place to ship to the most popular golf nations across the globe.
Please contact us on sales@theback9online.com if your shipping destination is not able to be processed at checkout.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@theback9.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@theback9.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products such as special orders or personalized items. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Yes, in fact we prefer to do the design work for you to save you time.
Simply send an email to sales@theback9online.com with a description of what you are wanting your golf bag or headcovers to look like.
Elements that we need in your initial design brief are
- Bag Style / HeadCover style
- Colour Preferences
- Logo files - Preferrably pdf or ai format
- Position of logos / text on the bag etc
Within 12-24 hrs we will email back to you our initial design created from your brief.
We then collaborate with you to refine the design - colour placement, logo size etc until you are 100% satisfied with the design and provide the go ahead for production.
We provide unlimited revisions of the design
Yes absolutely.
Within 12-24 hrs of receiving your initial brief of what you are looking for in a custom golf bag or headcovers we will send you our initial design for comment. This often involves multiple designs to get the process started.
We then work closely with you to refine the design - colour selection, colour placement, logo size & placement etc until you provide the go ahead for production.
This service is FREE OF CHARGE and is UNLIMITED.
We know that every design requires tweaking and it is our commitment to provide 100% satisfaction.
After all it's your custom bag !!!!
There are two key elements to a "custom" golf bag or headcover.
- Customisation - colours and fabrics
- Personalisation - the addition of logos, branding text etc
All options regarding colours and fabrics are included in all our styles that can be customised - Golf Bag, Travel Bag, Valuables Bag, Duffle/Boston bag and HeadCovers
What is included as standard from a personalisation perspective does vary. See List below
Staff & Cart Bags - 4 standard logos.
Stand / Carry Golf Bag - 3 Standard Logos
Travel Bag - 2 Standard Logos
Duffle Bag - 3 Standard Logos
Valuables Bag - 1 Standard Logo
HeadCovers - 1 Standard Logo and Number or letter depending on style - eg Driver, Fairway or Hybrid
Putter Covers (Blade and Mallet) - 1 Standard Logo
All styles have drop down boxes offering advanced extra options with personalisation.
Yes you can add additional logos and even just text eg: website address or players name to a bag.
Click on the dropdown box on the product page of each custom style and you will see the options and charges available regarding extra logos and or text.
If you have any further questions do not hesitate to contact us on sales@theback9.com.au
Without the written permission from the organisation of a trademark brand or logo we are unable to use them on your custom gear
A combination of premium embroidery and applique techniques are the most commonly used as they provide the detail and high quality required.
Industry leading sublimation printing also allows us to replicate very detailed images and photos directly onto the fabric.
Yes, our designers will work closely with you on your design including assisting with the selection of colours and fabrics.
Our premium fabrics are available inthe following finishes
- Matt,
- Gloss,
- Carbon Fibre Finish and
- Animal textured Print.
There are numerous examples of all these fabrics through the custom product pages
