Contact us at sales@theback9online.com for wholesale pricing for your retail operation.

How long does it take to deliver my custom order?

Production time from order placement and final artwork approval is 20 days.

Shipping time will vary depending on your location, typically 5-7 days from dispatch. At the time of dispatch we provide images of your custom item/s and tracking number.

Do you ship internationally?

Yes we do.

Freight arrangements are in place to ship to most places across the globe.

Please contact us on sales@theback9online.com if your shipping destination is not able to be processed at checkout.

Countries shipped to in 2021 include - USA, UK, Canada, Australia, New Zealand, Germany, France, Philippines, Singapore, Brunei, South Korea, Dubai, South Africa, Mexico, Italy and Sweden

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@theback9.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@theback9.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products such as special orders or personalized items. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.